The Evergreen Trading Venture operates as a business and we expect clients to understand and respect our policies. Our goal as a web design and digital marketing company is to bring the highest value per dollar spent by our clients, and in order to help us in that pursuit, we need to cover expenses and fuel our operations. Therefore, we require payments to be made on-time in respect to the services offered to our clients.

To ensure transparency and clarity, we have outlined our refund policy below:

• No Refunds for Change of Mind: Once work on your project has commenced, we do not issue refunds if you change your mind or decide to cancel the project for reasons unrelated to our performance. This policy helps us maintain efficiency and allocate resources effectively to serve all our clients.

• Full Refund for Non-Delivery: If Evergreen Trading Venture is unable to deliver the agreed-upon services as specified in your project agreement or Statement of Work (SOW), you are entitled to a full refund. We are committed to honoring the terms of our agreements, and in the rare case that we cannot fulfill our obligations, we will process your refund within 5 business days of confirming the non-delivery.

• Exceptional Circumstances: While our standard policies apply to most cases, we understand that exceptional circumstances may arise. If you believe your situation warrants a deviation from our standard policy, we encourage you to contact us to discuss your concerns. Any such exceptions will be evaluated on a case-by-case basis.

• Contact for Refund Requests: To initiate a refund request or for any inquiries regarding this policy, please reach out to our support team. Providing detailed information about your concerns will help us address your request promptly and efficiently.

Our goal is to foster long-term relationships with our clients by delivering outstanding service and support.

• Chargebacks: We will as the client for credit card payment info so that we can charge the client’s card for services provided or we will send an invoice so that you can pay from your end. Claiming that you didn’t provide your card info or that you are not aware of such charges is illegal and fraudulent.

• How Refunds Are Processed: If you have paid using your credit card – the money will be transferred back to your credit card account within 07 business days after approval. If you paid using a check or money order, your refund will be returned to you by check.

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without notice, plus any outstanding balances accrued as a result of the chargeback(s) must be paid in full before service is restored, files delivered, or any further work is done. Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund. Please read and make sure you fully understand our refund policy prior to making a payment.